Frequently Asked Questions

Are Zcann products legal in my state?
Zcanntab is made with Industrial Hemp Derived Isolate. The 2018 Farm Bill allows for the legalization of Hemp in the USA. However, from time to time we find states that will limit the types of products that are allowed for sale. We monitor and update our product availability based upon current information.
Is Zcann considered medical marijuana?
No. The loose definition of marijuana is casually defined as a cannabis plant containing more than 0.3% THC. Our product is derived from industrial hemp that contains less than 0.3% THC. All Zcann products are 100% THC Free. Please look at our testing tab on the home page for 3rd party testing results.
Why have you decided to make a sublingual tablet?
While there are many quality oil-based products on the market, we believe that our patented sublingual tablets offer a superior user experience. It is often difficult to accurately measure an oil-based product. The problems of oil delivery are numerous: Did the oil drops stay under the tongue? Did you get the correct number of drops? Contamination of the dropper may be a problem. Oils may often become rancid if exposed to high temperature. For these reasons, we feel that our sublingual tablets are stable and easy to use.
What happens if I swallow your tablet?
Our product is perfectly safe if swallowed, but you will not notice any effect as most of the dose will be lost to 1st pass metabolism.  If you would swallow the tablet you can place another tablet under your tongue as directed.
Will your product cause any psychotropic effects?
No, our product is derived from industrial hemp that by law, must contain less than 0.3% THC.  In fact, our Certificate of Analysis (COA) for the Hemp Isolate CBD that we use in our products is 100% THC free.
What quality control process do you use for incoming CBD?
We source all Hemp CBD Isolate from Shi Farms, Pueblo, Colorado. We only accept CBD that have independent third-party certificates of analysis (COA).  This is part of our manufacturing quality control (QC) procedures.  As part of QC, we do not accept any CBD that contains residual solvents or THC.
Does your company have 3rd party testing done?
Yes, we have third party analysis of our ingredients prior to producing Zcann products. Additionally, we have post-production testing done as well. Please contact us via info@zcann.net to receive copies of our independent lab certifications.
Are your topical products organic?
Yes, our products are natural, organic and VEGAN. Our topical line of products is not only made with certified hemp CBD but also sustainable, organic, non-GMO ingredients and fragrances.  We fully support fair trade suppliers and producers.
Why use a cream, spray or roll-on?
Customers should have choices when they are deciding on how to use Hemp CBD products. Sometimes a spray is more gentle – other times a massage roll-on is what does the best job. Of course, the creams are flexible and can be applied gently or with generous massaging action.
Do you have any additional products for sale?
We have new topical products coming to Market in December 2019 for skincare, health and wellness.
How long will it take for me to receive my product?
We ship all orders via U.S. Smart Post and shipping can take between 5 -6 days. If you wish to expedite shipping please contact info@zcann.net and request expedited shipping.
Where is the product shipping from?
The product will be shipping from New Jersey.
Do you ship internationally?
We will ship to any location that Hemp CBD is legal. Please contact us at info@zcann.net if you would like to receive our products in a country outside of the USA.
What payment methods do you accept?
Pay via PayPal. During the checkout process, you can also pay with your credit/debit card (VISA, MasterCard, American Express, Discover) if you don’t have a PayPal Account. What is PayPal?
Where is the product made?
All Zcann Organics products are made in the USA in GMP facilities.
If I am taking other supplements or medication is ZCANN safe for me to take?
Please contact your healthcare provider and discuss your concerns prior to adding Zcanntabs to your wellness program.
Do you recommend that children take ZcannTabs for wellness?

Please contact your healthcare provider and discuss your concerns prior to adding Hemp CBD products to your child’s wellness program.

Does your product contain any animal products?
No. Our products are 100% animal and dairy free.
What is your Return Policy?

Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product. All refunds will be issued via the original method of payment within 10 business days.

How Can I Contact Zcann?

Please send us an email to info@zcann.net. Our customer service hours are Weekdays: 9am – 5pm EST; Sat. & Sun: Closed.

If you have additional questions, please email us:  Info@zcann.net